Change is permanent in IT and must be welcomed and managed to make your IT solutions sustainable. BlackHawk offers a range of services that extend the life cycle of resources and increase the performance of your IT infrastructure, helping you meet technology changes while maintaining your existing systems.



Device monitoring and trending provides you with real-time control over your devices health and performance using SNMP and threshold alerts. This ensures that devices supporting your most important businesses applications are monitored and maintained, and trend conditions are reported and compared to an agreed SLA. This maximizes business service availability and:

  • Monitors contracted devices, allowing your staff to focus on strategic activities

  • Reduces risk by having our experts monitor all your business critical systems

  • Sends Automatic email/text alerting to nominated staff

  • Furnishes Monthly Status Reports and Quarterly Service Reviews 

  • Bespokes configured KPIs, traps and syslog notifications to match your needs

  • Administers proactive response to issues, reducing downtime

  • Delivers expert on-hand assistance 24x365 to quickly identify and resolve issues, reducing business risk

  • Supports a wide range of security technologies and systems, enabling you to outsource if necessary

  • Alleviates guesswork so you can make better informed security decisions

  • Includes proactive fault analysis, diagnosis and isolation reducing downtime

  • Provides on-site engineer support should remote diagnosis not fix the issue


Configuration management ensures the secure, automatic, scheduled back-up of your multi-vendor devices, and the real-time monitoring and alerting of change validation. It also assists in guaranteeing that network and security devices comply with government, industry and internal regulations, while protecting devices from security threats.

Key Benefits:

  • Reduces time spent comparing configuration files for changes or differences, and improves roll-back or contingency planning

  • Provides real-time configuration tracking and change notification while allowing for quick restoration to trusted configurations

  • Ensures availability and provides detailed audit trails by tracking all changes

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BlackHawk Data LLC


14 Penn Plaza, 225 West 34th Street 
9th Floor, New York, NY 10122, US

877-456-HAWK (4295) 

Staging and Network Operations Center 

50 Williams Parkway

Suite G

East Hanover, NJ  07936

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