Providing the best customer experience is an important part of building customer loyalty. CCaaS (Contact Center as a Service) is a cloud-based customer experience solution that offers best-in-class, customer engagement. BlackHawk partners with the world’s leading providers to provide strategic CCaaS solutions for your business.

• Best overall value and functionality
• Agility and speed when adding locations
• Intelligent call routing that maximizes productivity
• High-quality customer experience
• Integration with CRM, Database & Restful API
• On-demand access to customer information
• Workforce optimization and management
• Cost-effective upgrades
• 24/7 comprehensive professional services and technical support