Contact Center as a Service (CCaaS)
Providing the best customer experience is an important part of building customer loyalty. CCaaS (Contact Center as a Service) is a cloud-based customer experience solution that offers best-in-class, customer engagement. BlackHawk partners with the world’s leading providers to provide strategic CCaaS solutions for your business.
- Best overall value and functionality
- Agility and speed when adding locations
- Intelligent call routing that maximizes productivity
- High-quality customer experience
- Integration with CRM, Database & Restful API
- On-demand access to customer information
- Workforce optimization and management
- Cost-effective upgrades
- 24/7 comprehensive professional services and technical support
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