IT as a Service (ITaaS)
Focus your time and budget on IT strategy by migrating your more tactical IT responsibilities to the BlackHawk ITaaS. The BlackHawk ITaaS will allow you to keep up-to-date network, security, wireless and voice products in your organization without the need to worry about life cycle management, code updates, troubleshooting, replacing hardware or migrations.
ITaaS is a turn-key solution to provide everything your business needs to function without the headaches. Our engineering teams will provision, deploy and support the infrastructure 24/7 with our exclusive ITaaS package for a single monthly charge. ITaaS reduces CAPEX, puts transparency around your financials and ensures predictability around cash flow.
- SD WAN
- Access Points
24/7 Service Desk
The Service Desk is perhaps the most crucial component of an IT support agreement. The Service Desk is the primary point of contact for your users, allowing them to log technical faults, application queries or similar issues. For larger organizations with existing IT capabilities in-house, our service desk can handle your first-line calls, or act as a second-line escalation point for more advanced queries.
Proactive monitoring aims to identify the symptoms or indications of a fault or issue before it develops into something that could cause a business impact. Monitoring platforms will track utilization, health metrics and undertake trend analysis. This monitoring will significantly improve uptime, and in the event a potential fault is identified, it will substantially lower MTTR (mean time to repair).
Microsoft Office 365
The majority of our ITaaS solutions include a subscription to Microsoft Office 365. An Office 365 Subscription gives your users full access to the Microsoft Office suite (Word, Excel, Outlook, etc.), but also online services such as SharePoint, OneDrive, Microsoft Teams, Yammer, Flow and more. The setup, billing and support of Microsoft Office 365 are included within the ITaaS agreement – covering all aspects of the subscription service.
Protection against malware and cybersecurity threats are an integral part of our ITaaS solution. Managed Security Service is included as part of ITaaS. This means that in addition to supporting your IT infrastructure, our team will also safeguard your systems, network and end-users from security threats. Your infrastructure is protected by managed firewalls, endpoint protection, 2FA and web filtering. Information security is incorporated into the very fabric of our ITaaS solution.
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