Find the failures your monitoring is not telling you about
Most network monitoring reports uptime on devices that are up and silent about the ones nobody added. In two weeks we will reconcile your real topology against your documentation and hand you a lifecycle, capacity and risk picture of the whole estate.
- A reconciled topology and device inventory, including what monitoring has never seen
- End-of-life and end-of-support exposure across every site, dated
- Capacity and configuration findings ranked by what will actually take you down
No cost · Roughly two weeks · Vendor-agnostic findings
What you receive
- Reconciled topology
- Lifecycle exposure report
- Capacity and performance analysis
- Configuration consistency review
The outage is almost never the thing you were watching
Four patterns account for most of the unplanned downtime we are called into after the fact.
The documentation is fiction
Diagrams describe the network as designed three refreshes ago. Every emergency change, temporary link and vendor-installed device since then lives only in someone’s memory.
Lifecycle dates arrive unannounced
Hardware quietly passes end-of-support and nobody notices until a failed line card cannot be RMA’d and the replacement has a fourteen-week lead time.
Configuration drift accumulates
Sites that were identical at deployment diverge through years of individual fixes, until troubleshooting one site tells you nothing useful about the next.
Capacity is measured on averages
Five-minute average utilization looks comfortable while microbursts saturate the uplink daily. The users report that the application "feels slow" and the graphs disagree.
Six artifacts you can hand straight to your team
Every finding is written with the evidence attached, so nothing has to be taken on trust.
Reconciled topology
Your actual Layer 2 and Layer 3 topology built from live configuration and neighbour data, set against your documented design with the deltas called out.
Lifecycle exposure report
Every device with its end-of-sale, end-of-software-maintenance and end-of-support dates, ranked by how much of the estate stops working when it fails.
Capacity and performance analysis
Utilization examined at burst resolution rather than five-minute averages, with the links and uplinks that are genuinely constrained identified.
Configuration consistency review
Drift across sites that should be identical, plus the specific misconfigurations — spanning tree, routing, QoS, redundancy that will not fail over — most likely to cause an outage.
Wireless and edge review
Coverage, channel planning, client density and roaming behaviour where wireless is in scope, including the sites where "the wifi is bad" turns out to be a wired problem.
Prioritized roadmap
Findings sequenced by risk and by cost to remediate, separating what should be fixed this month from what belongs in next year’s refresh budget.
Two weeks, read-only throughout
No agents, no configuration changes, and no maintenance window required at any point.
Scoping call
Sites in scope, what you already suspect is wrong, and where the business pain is showing up. We start from your symptoms, not a checklist.
Data collection
Read-only configuration and state collection, plus existing monitoring exports. Nothing is written to a device and no reload is required.
Analysis
A network architect reconciles the collected state against your documentation and validates every finding before it goes in the report.
Findings review
A working session covering the topology, the lifecycle picture, and what to fix first. Documents handed over at the end.
Our network uptime went from 99.9% to 99.999% within the first quarter of BlackHawk managing our infrastructure.
Not a tool report with a logo on the cover
The typical free network scan
- An automated tool export, lightly formatted, listing every low-severity finding it knows how to detect.
- Findings ranked by the tool’s built-in severity, not by what would actually take your business down.
- Every recommendation resolves to hardware from the one vendor the reseller carries.
- Lifecycle data pulled from a generic database that does not know your actual software trains.
- No follow-through — the report lands and the relationship ends unless you buy something.
A BlackHawk health check
- A network architect reviews every finding and discards the noise before you ever see it.
- Findings ranked by blast radius and by cost to remediate, in your environment specifically.
- Vendor-agnostic. Most quick wins are configuration changes to equipment you already own.
- Lifecycle exposure checked against your real hardware and running software versions.
- The roadmap is written to be executed in-house, and we say so plainly when that is the right call.
Questions we get every time
Read-only credentials to network devices, or configuration exports if you would rather generate them yourself — both work. We will also take exports from whatever monitoring you already run. No agents are installed, nothing is written to any device, and no maintenance window is needed.
Tell us about your estate
Site count, rough device count, and what is currently frustrating you is enough to scope this. A network architect will follow up within one business day.
- A senior network architect responds within one business day
- Read-only throughout — no agents, no changes, no maintenance window
- Findings validated by an engineer before they reach you
- The roadmap is yours to execute in-house if you prefer
Prefer to read before you commit?
Our networking and operations practices are documented across the site, including the cost case for moving from reactive to proactive operations.