One Owner for a 40+ Site Transportation Network
A tri-state transportation authority running four monitoring tools with no single owner cut repeat incidents 73% and IT operations costs 40% once BlackHawk Data took full ownership of network operations.
Client: a tri-state transportation authority managing critical infrastructure across 40+ sites
The challenge
A tri-state transportation authority managing critical infrastructure across more than 40 sites was relying on four monitoring tools with no unified view and no clear ownership. Incidents took days to diagnose, change windows often caused unexpected failures, and critical knowledge lived with individual engineers.
The authority needed a managed partner that would take full ownership of the network environment, not another tool bolted onto a stack that was already too big.
What we did
BlackHawk Data took full ownership of network operations through its PBOM framework, starting with structured discovery before making any changes. Every site was documented, configurations baselined and dependencies mapped before the environment was touched, and all 40+ sites were modernized on time and on scope.
OneVision replaced the four-tool monitoring stack with a single, correlated view of the entire environment. Incidents became patterns with context, change windows followed documented runbooks, and change success rates rose from 74% to 98% in the first quarter.
Four vendors and two managed services contracts were consolidated into a single BlackHawk Data engagement, with accountability for network outcomes resting with one team.
Outcomes
- 73% — fewer repeat incidents within six months
- 60% — faster resolution of P1 and P2 incidents within two quarters
- 99.99% — uptime throughout the engagement
- 40% — lower IT operations costs after consolidating vendors and contracts