Two Roles Available:

• Role 1 – SLED:  1+ years of experience selling into NYC/NJ SLED.
• Role 2 – Commercial:  1+ years of experience selling into NYC/NJ commercial space.

Responsibilities Include:

• Maintaining existing relationships with current customer base
• Establish new relationships with new customer base
• Work with key vendor partners to develop sales strategies
• Grow and maintain a consistent pipeline
• Be able to prospect into new accounts
• Work with new lead generation programs in place to sell into the market
• Be the primary point of contact and build long-term relationships with all customers and vendors
• Drive towards becoming a trusted advisor with all customers
• Work closely with pre and post-sales teams
• Collaborating with various internal departments to ensure that they fulfill all customer requests
• Build daily with all inside support teams to stay on top of customer needs
• Acting as the client’s representative in a firm to ensure that their demands are met with a focus on improving the customer experience
• Excellent verbal and written communication skills
• Perform all duties as required

As a smaller VAR our territories are open. There is plenty room for an account manager to sell to any vertical or customer in NYC or NJ.

Salary plus commission.

Many benefits.

This is a great opportunity for anyone looking to build their sales footprint.  There is a ton of support from the management team to drive revenue for everyone to be successful.

Employment Type

• Full-time employee
• W2 only
• Must be currently located in either NY or NJ

• IT/Technology Project Coordinator/Project Management
• IT expertise required! Minimum 2 years experience.
• Be able to assist in building processes and successful customer outcomes.

Multiple positions opened. Join a fast-growing company with lots of career advancement opportunities. We are a VAR/Solutions Provider & MSP. Looking for someone with a strong background in network infrastructure-related projects, security, and collaboration.

Responsibilities Include:

• Determine and define project scope and objectives
• Create project plan and outline deliverables and dates
• Predict resources needed to reach objectives
• Manage resources in an effective and efficient manner
• Prepare a budget based on the scope of work and resource requirements
• Track project costs to meet budget
• Provide project updates on a consistent basis to various stakeholders
• Communicate regular strategy, adjustments, and progress
• Track all activities against milestones
• Manage any sub-contractors from vendors and suppliers
• Assigning tasks and communicating expected deliverables
• Utilize industry best practices, techniques, and standards throughout entire project
• Monitor progress and adjust as needed
• Measure project performance to identify areas for improvement
• Schedule and attend regular internal project meetings
• Schedule and attend customer meetings either remote or onsite
• Handle all paperwork related to assigned projects
• Act as escalation point for all project tasks and customer needs
• Handle all project related billing
• Ensure customer satisfaction
• Perform all project related close out documentations

Employment Type:

• Full-time employee
• W2 only
• Must be currently located in either NY or NJ

NOC Manager / Supervisor

• Various shift options
• Salary negotiable
• Player/coach role
• Great training options for career advancement
• We welcome those that are looking to obtain additional training and certifications.

If you are looking for a management role, we have the right one for you.

The NOC (Network Operations Center) Engineer contributes to a 24/7 Network and Security Operations Center within the Managed Services group. The NOC Manager is responsible for overseeing the NOC on a day-to-day basis, being on call for any customer-related escalations. Helping them to accurately identify and resolve failures and potential issues while maintaining accurate documentation and executing maintenance and administrative activities on managed service client’s environments.

Responsibilities Include:

• Oversee NOC Team
• Manage all incoming customer tickets.
• Respond and resolve client’s requests within SLAs (Service Level Agreements)
• Perform daily preventative maintenance checks and services on managed devices in client infrastructure
• Open, track and close service tickets
• Answer incoming calls and monitor various e-mail accounts
• Interface with field personnel to verify repairs and testing systems
• Help identify recurring system performance issues
• Provide performance reporting on managed service devices
• Work directly with other NOC & Field Engineering resources for issue resolution
• Provide direct communication to customers on issues/outages/maintenance activities
• Maintain detailed notes within ticketing systems on all issue resolution activities
• Maintain customer technical information within defined documentation standards
• Develop and maintain installation and configuration procedures
• Obtain/maintain technical/professional certifications applicable to position or as directed
• Manage and maintain monitoring and alerting systems
• Assess and identify appropriate solutions to be integrated into the system’s operation and make recommendations for implementation and troubleshooting
• Required to provide flexible shift scheduling based on operational needs
• Provide emergency on-call support on a rotating schedule

Minimum Education and Experience:

• Minimum 2+ years of technical support experience
• Minimum 2+ years of experience and understanding of event/alert management, incident, and change management processes
• Minimum 2+ years of experience of basic networking, routers, switches, firewalls, and Wireless devices.
• 2+ Years management NOC/Help Desk environment
• Must possess a strong understanding of routing, switching and wireless.
• Security and VOIP a plus
• Previous experience with Help Desk or NOC required
• Cisco Certification a plus
• Excellent interpersonal skills (develop and maintain strong working relationships)
• Strong work ethic
• Strong communication skills
• Good customer service skills
• Proactive approach and good troubleshooting techniques.

Employment Type:

• Full-time employee
• W2 Only
• Open to remote positions

Various Shifts Available

NOC Engineer

• Location: NYC/NJ or remote option available outside of the region
• Various shifts open
• Salary negotiable based on experience
• Great training options for career advancement
• We welcome those that are looking to obtain additional training and certifications

The NOC (Network Operations Center) Engineer contributes to a 24/7 Network and Security Operations Center within the Managed Services group. The NOC Technician is responsible for accurately identifying and resolving failures and potential issues while maintaining accurate documentation, executing maintenance and administrative activities on managed service client’s environment.

Responsibilities Include:

• Manage all incoming customer tickets
• Respond and resolve client’s requests within SLAs (Service Level Agreements)
• Perform daily preventative maintenance checks and services on managed devices in client infrastructure
• Open, track and close service tickets
• Answer incoming calls and monitor various e-mail accounts
• Interface with field personnel to verify repairs and testing systems
• Help identify recurring system performance issues
• Provide performance reporting on managed service devices
• Work directly with other NOC & Field Engineering resources for issue resolution
• Provide direct communication to customers on issues/outages/maintenance activities
• Maintain detailed notes within ticketing systems on all issue resolution activities
• Maintain customer technical information within defined documentation standards
• Develop and maintain installation and configuration procedures
• Obtain/maintain technical/professional certifications applicable to position or as directed
• Manage and maintain monitoring and alerting systems
• Assess and identify appropriate solutions to be integrated into the systems operation and make recommendations for implementation and troubleshooting
• Required to provide flexible shift scheduling based on operational needs
• Provide emergency on-call support on a rotating schedule
• Perform other duties as assigned

Minimum Education and Experience:

• Minimum 2+ years of technical support experience
• Minimum 2+ years of experience and understanding of event/alert management, incident and change management processes
• Minimum 2+ years of experience of basic networking, routers, switches, firewalls, and wireless devices.
• Must possess a strong understanding of route/switch and wireless.
• Understanding of security and VoIP is a plus
• Previous experience with Help Desk or NOC required
• Cisco certification a plus
• Excellent interpersonal skills (develop and maintain strong working relationships)
• Strong work ethic
• Strong communication skills
• Good customer service skills
• Proactive approach and good troubleshooting techniques.

Employment Type

• Full-time employee
• W2 Only
• Remote opportunities available

Various Shifts Available