Enhanced Maintenance Services (EMS)
24/7 USA-Based Support
If your IT team is struggling to maintain your current infrastructure or your budget is being drained by expensive maintenance costs that don’t provide ROI, BlackHawk Data can help.
Our Enhanced Maintenance Services (EMS) allows our clients to simplify their support experience with single-call support for multi-vendor environments. We provide 24/7/365 support from multiple USA-based operation centers staffed by our own engineering teams. Our services are certified and fully backed by our manufacturer partners.
Our Enhanced Maintenance Services (EMS) helps you:
- Triage issues in a multi-vendor environment.
- Identify bugs and resolve them with direct OEM access.
- Reduce IT downtime.
- Take the burden of maintenance off your IT team.
Upgrade to a Managed Service
All BlackHawk Data Enhanced Maintenance Services (EMS) customers can upgrade to any of our Managed Services for a proactive, fully-managed solution with automated notifications and direct engineering support.